Returns & Warranty Claims
Not loving your item? Or, something has broken? No probs! We can help.Please fill in the form below if you'd like to return an item or submit a warranty claim.
Return an item
Warranty claim
Damaged in transit
Submit a warranty claim
Has something gone pear-shaped? No probs! Let's get it fixed.get started
Submit a damaged in transit claim
Has your order arrived damaged? No probs! Let's get it sorted.get started
To get started, you
have two options for warranty claims...
Express Claim
Submitted directly with the manufacturer
Pro's:
Submitting a warranty claim directly with the brand, will be a much faster, streamlined process.
Con's:
Snowys won't be involved to help during the process, it'll be completely handled by the brand.
Check to see if the manufacturer accepts this service:
please choose...Heads up!
Suunto will only accept express warranty claims on their Watches. For all other products, please submit a standard warranty claim.
Suunto will only accept express warranty claims on their Watches. For all other products, please submit a standard warranty claim.
Heads up!
Engel will only accept express warranty claims on their Fridges, Generators and Battery Boxes. For all other products, please submit a standard warranty claim.
Engel will only accept express warranty claims on their Fridges, Generators and Battery Boxes. For all other products, please submit a standard warranty claim.
Heads up!
Explore Planet Earth claims are handled by the Gasmate distributor, Sitro.
Explore Planet Earth claims are handled by the Gasmate distributor, Sitro.
Heads up!
Waeco(now called Dometic) will only accept express warranty claims on their Fridges. For all other products, please submit a standard warranty claim.
Waeco(now called Dometic) will only accept express warranty claims on their Fridges. For all other products, please submit a standard warranty claim.
Heads up!
myCOOLMAN will only accept express warranty claims on their Fridges & Power Packs. For all other products, please submit a standard warranty claim.
myCOOLMAN will only accept express warranty claims on their Fridges & Power Packs. For all other products, please submit a standard warranty claim.
Heads up!
Evakool will only accept express warranty claims on their Fridges. For all other products, please submit a standard warranty claim.
Evakool will only accept express warranty claims on their Fridges. For all other products, please submit a standard warranty claim.
Heads up!
Companion will only accept express warranty claims on their Fridges via their OZtrail service agents. For all other products, please submit a standard warranty claim.
Companion will only accept express warranty claims on their Fridges via their OZtrail service agents. For all other products, please submit a standard warranty claim.
Heads up!
Dometic (or, Waeco) will only accept express warranty claims on their Fridges. For all other products, please submit a standard warranty claim.
Dometic (or, Waeco) will only accept express warranty claims on their Fridges. For all other products, please submit a standard warranty claim.
Worldwide Support Centre
Heads up!
Gasmate claims are handled by the distributor, Sitro.
Gasmate claims are handled by the distributor, Sitro.
or,
Standard Claim
Follow our website prompt & we'll sort the rest
Pro's:
We'll handle your claim, managing communication between you and the brand.
Con's:
As we're the middleman, the process takes longer as we're passing information between you & the brand, and vice versa.
Submitting a warranty claim
Every product you purchase from Snowys is from the original manufacturer or approved distributor and comes with a full manufacturer's warranty.
Warranty periods differ between brands and products, so please check the warranty terms and conditions for your specific product. You'll find more information on the relevant product details page on our website, or included in the paperwork that comes with your item.
Damaged item during transit
All products we dispatch are packed in durable packaging to protect the goods inside. Items are checked prior to packaging and are handled with great care, to ensure each item is dispatched in as good condition as possible.
However, on the rare occurence that the item(s) you purchased is damaged upon arrival, please use the form above.
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Support hours above are based on Adelaide time (SA time)
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17 Doherty St, Brendale QLD
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Monday: 9am - 5pmTuesday: 9am - 5pmWednesday: 9am - 5pmThursday: 9am - 5pmFriday: 9am - 5pmSaturday: 9am - 5pmSunday: 9:30am - 2:30pm
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92 Richmond Rd, Keswick SA
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Monday: 9am - 5:30pmTuesday: 9am - 5:30pmWednesday: 9am - 5:30pmThursday: 9am - 5:30pmFriday: 9am - 5:30pmSaturday: 9am - 5pmSunday: 10am - 5pm
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