Welcome to the Snowys help centre
A place where you'll find all the nitty gritty details about our store.
Start by clicking on a category below.
Delivery
Free delivery, express delivery, permission to leave and much more.
Find out here
Gift cards
All gift cards information, how to use gift cards and more.
More info here
Returns
Our 60 day returns policy, how to return an item and more.
Returns page here
Warranty
All product warranty information, how to place a warranty claim plus more.
More info here
Privacy policy
We explain how all personal information is handled.
Learn more
Terms & conditions
The nitty gritty details on how we run our business.
Take a look
Find us
Here you'll find exactly where our stores in SA & QLD are located.
View stores
Contact us
Either phone, email, chat or instore, you'll be sure to receive the best customer service.
Get in touch
Popular Q&A's...
Do you offer gift cards online?
We sure do! We've got both online gift cards and instore gift cards - you just need to pick the cashola amount and you're done!
Do you ship internationally?
Unfortunately, we don’t. We only deliver to Australian customers only. One day, hopefully…
Can I get my order delivered to a PO box or parcel locker?
Yes you can, if you select Australia Post in the checkout. However, please know that Australia Post will only be available for smaller/lighter orders.
How much does delivery cost?
We're proud to offer FREE rocket-fast delivery to most parts of Australia on orders over $69! However, this doesn't apply to all postcodes. Remote addresses can incur a small cost, a cost in which we've subsidised and the estimated delivery time will take a few extra days.
To find out whether you qualify for free delivery & to get your exact delivery times, refer to the delivery tab on each product page or in the checkout. Or, if you’d like all the delivery terms and conditions, jump onto our delivery page.
I'm looking to order a large quantity of products, can you offer a better price?
Without knowing what you'd like, it's hard to say... but if you jump onto our Business Sales page, we'll be able to provide a quote - plus answer any questions you might have.
Where do you ship your orders from?
We send all orders from our warehouse in Melrose Park, SA - just outside of the Adelaide CBD. We also have two stores (Keswick, SA & Brendale, QLD) which offer click & collect too.
What couriers do you use for your Fast Delivery service?
We’ve partnered with a whole bunch – but Toll & Australia Post are the most used. We’ll choose the best option based on your postcode and parcel size while considering any service delays/disruptions for the fastest delivery.
Heads up though, we’re unable to accept PO Box, Locker or AusPost Suite for our Fast delivery service – that’s only available when using our Australia Post delivery service.
We’re here to help
Whether you’re contacting our customer support team or, dropping into one of our stores – you’ll be served by one of our friendly outdoor experts, willing to help with the utmost respect. And we’d expect the same in return.
If any foul language, aggressive, intimidating, or threatening behaviour occurs, you will be asked to leave the store or, if over the phone or via email, your interaction will be immediately terminated.
The Snowys Team
Low price guarantee
If you find one of our products cheaper with any other Australian retailer, we’ll match it.
Just make a note of the price and where you have found it, and then give us a call on the following number:
1300 914 007
Contact Hours:
Other reasons to shop with us...
Free rocket-fast delivery to most of Australia
Easy 60-day returns
Ripping 7-day customer service
Same day dispatch, before 12pm ACST
Buy now, pay later with Afterpay & Zip Pay
Nitty gritty details:
We work hard to have the best prices in Australia across our whole range of gear – so we appreciate you letting us know when a competitor sneaks one past us.
The least we can do is reward you with price matching.
Just a heads up, we’ve got some conditions:
- The competitor needs to be an Australian store or website, with Australian currency and shipping from an Australian address.
- The item is identical, in stock & brand new in the box.
- For online price matching, the delivery charge will be included in the total price.
And some items are excluded from price matching:
- Any cashback or coupon offer.
- Commercial quantities and associated pricing.
- Stock liquidations.
- Past orders which have already been processed.
Please know that from time to time there are prices that snowys.com.au are unable to match, in this case we will give you the best possible price we can.