G'day Megan,

There's a tab on one side at the back that you press and lift at the same, which opens up the back of the light and gives you access to the battery compartment.
I'm sorry we're not able to actually help you further than that, it's fairly straight forward for us on our demo model, so not sure what could be causing the problem.
You could potentially try emailing some photos of what you're experiencing to service@snowys.com.au & we'll see if we can trouble shoot further.

G'day Paula,

Unfortunately I can't open the packaging, however it looks as though the clip on the bottom, if depressed will allow the back to come off to put the batteries in.

G'day Kelly,

The Halo Tent Light doesn't have a memory function sorry, you'll have to cycle through the functions each time you turn it on. 

G'day Mel,

We're yet to hear of any negative feedback on the metal hook which is attached to the Oztrail Halo Tent Light. I actually have this light myself and find the hook to be really adaptable.

Hi Luke, 

The switch is the black square in the front centre of the light. With each click of the switch it cycles through the high and low settings.