About the Role

Our Customer Support Group ensures an exceptional customer experience every time by phone, email, and social media channels as well as after sales support including warranties, returns and freight assistance.

As we head into our peak trading period we are looking to expand our team of casual support staff who are based at Snowys Head Office, Keswick.

Working between 10-25 hours per week, you will respond to customer enquiries across all channels, troubleshoot any problems that arise, provide customers with recommendations on our products, and maintain our reputation for delivering friendly and authentic service. Our Customer Support Centre is open 7 days a week and rostered shifts can be allocated across all 7 days, during retail business hours.

Weekend availability is essential.

About You

• A passion for finding solutions and delighting customers 
• Attention to detail
• Ability to foster relationships
• High computer literacy
• Excellent written and verbal communication skills
• Camping or outdoors adventure experience is preferred
• Confidence to make recommendations autonomously

Why work with us?

• Be a part of a purpose-driven business
• Staff discounts
• Real opportunities to progress your career in a growing business

How to apply:

If you are looking for a new and challenging opportunity within a great team and a company with an exciting future, in a cracker industry, submit your resume & cover letter to lauren@snowys.com.au

Join Snowys as a Dispatch/Warehouse Assistant and be part of a challenging and rewarding opportunity within a large and busy team environment.

Our warehouse operates 6 days a week, from Sunday to Friday. We are looking for passionate, energetic team players that are keen to work 3-4 days per week. Sunday/Monday availability is a big plus!

About the role: 

• Every day is different in the Dispatch/Warehouse team as you support all stages of an online customer order.
• Picking: Show off your attention to detail as you carefully select and gather customer orders, ensuring accuracy every time.
• Packing: Put your organisational skills to work as you meticulously pack orders, safeguarding products, nailing their presentation and optimising package size. 
• Receiving:  Assist the receiving team in efficiently handling incoming goods, inspecting and verifying quantities to ensure inventory and quality control standards are upheld.
• Collaborate closely with the team to maintain a smooth workflow, supporting each other to meet deadlines and customer expectations.

Our Ideal Candidate: 

• Has a a great sense of humour and the ability to have fun 
• Is reliable and committed - you're ready to start each day with a bang!
• Is a great team player and enjoys collaborating and supporting the team to get the job done
• Has great attention to detail to ensure that every order is handled with care and accuracy
• Has a sense of urgency and the ability to work efficiently to deadlines to ensure orders are processed and dispatched promptly
• Has a passion for delivering exceptional service and understands the difference a well packed, on time delivery makes to our customer
• Forklift license ideal but not essential

Why Work with Snowys: 

Our passion for camping, hiking and travel shines through in everything we do. We have a strong reputation for delivering top-notch gear at great prices, while providing outstanding customer experiences. Our goal is to make Snowys the top choice for outdoor lovers and to create a supportive and fulfilling place to work.

What We Offer: 

• A positive, safe and supportive work environment
• Great discounts on a huge range of camping and outdoors gear
• Competitive remuneration plus superannuation package

If this sounds like the right fit for you, send your cover letter and resume to jono@snowys.com.au.