G'day Steve,

The Smarttek Hot Water Systems aren't WaterMarked, so can't be recommended for drinking water.
Generally the WaterMark certification is required for systems like this to be able to be used for drinking water, even if using fully food safe parts.

G'day,

Abit of research suggests that whilst the filter will help somewhat, its designed primarily for particulates, & isnt fine enough to guarantee protection from scale & build up.
I think if its only being used with bore water on occasion, and can be flushed with clean tap water after each trip, then you should be ok.
If you're wanting to have it set up on bore water permanently - eg. at a remote property - you're best treating the bore water with a softener first, & keep the filter in place.

Hope that helps.

G'day again Michael,

This pump pushes better than it sucks.  So if you need to have a water source further away, the pump is best kept closer to the water source than the shower itself.
Hope that helps!

G'day Lynda,

No, there isnt.  The safety cut-off is 55°c which is more than hot enough to wash dishes - you couldn't put your bare hands in it for more than a few seconds without burning them, for example.
I'd suggest setting the unit to 50°c for example, so it's able to produce consistently hot water without getting too close to getting the cut-off triggered.
Probably also worth mentioning that Australian Plumbing regulations state hot water from the tap should not exceed 50°c, so the Smarttek will be providing you with the same scenario as you'd get washing dishes at home.

Hope that helps in some way, and if you are needing hotter water you may just need to whip out the kettle.

Ok, do you know if your unit is running in Summer or Winter mode?
Also, you may need to 'reset' the temperature settings....heck out the below info direct from Smarttek - hopefully that helps!!


"In Summer Mode your system has ignited 2 gas burners. In Winter there is 6 Burners active.

First complete the temperature setting test to see if your system is operating as intended. CLICK HERE

If your system still cuts out on winter mode only, try putting your Gas dial to minimum and running it there for a moment, then slowly increase the gas.
It could just be getting a little to hot in there 😉 causing the Temperature Cut Off Sensor to kick in."

G'day Paul,

Yes, thats the Shower Hose Quick Connect that you would be after.
Hope that helps!

G'day Troy,

The Smarttek hot water system uses LPG, and comes with a 3/8th gas hose.
It doesnt matter what size your LPG bottle is, but you may need an adapter if it has a different fitting to 3/8th.

G'day Michael,

We've had this question before on the other Black model.
Smarttek hasn't got an official waterproof rating on the unit, they have however indicated that it is dust, wind, and rain spray resistant. As there isn't any official waterproof rating, we'd thoroughly recommend moving the unit under cover if it's raining.
If you have a tent or camper trailer awning/annex space, just move it under there, or consider having a tarp or tent that can cover the shower in inclement weather.

It should be operated outside of a tent due to Australian Gas Association standards, but if you had an ensuite shower tent it wouldn't be too difficult to just move the unit inside if the rain sets in.

G'day Darren,

There isn't a built-in filter, but you can pick up an inline one as an optional accessory, here.
This is compatible with any of the Smarttek models.

G'day David,

Unfortunately not, gravity-fed water supply just doesn't have enough pressure for this unit.
The Smarttek shower requires around 30-40psi, and as a water tank 1m off the ground gives you 1.5 psi, you'd be needing to suspend your water source minimum 20m above ground to get enough pressure.
Hope that helps.

G'day Hamish,

I'm assuming you mean between the two model Smarttek Black units?
In which case the pump size is the only difference. The physical unit is identical.

G'day Joel,

No, you won't need the pump if you're running the unit from mains water. Just hook up your hose and gas bottle, and you'll be all set to go!

G'day Mark,

This isn't something we'd recommend, as the unit hasn't been designed with this in mind. These water heaters are designed as a temperature source of hot water for use while camping etc, they're not designed to provide continuous hot water via a feedback/re-use system.

G'day Peter,

Yes, there is a length of hose from the water source to the pump on the Smarttek
Black Smart Hot Water System 6Lpm.  You shouldn't have any issues drawing water from a jerry can.

G'day Darin,

We're only able to source the units from Smarttek with the pump included. It would be best to reach out to Smarttek directly if you're trying to get your hands on a unit without a pump, as they'll be able to advise whether or not this is possible.

G'day Ben,

The unit will only work when the gas is connected, so no, this unit can't be used to just pump cold water with the gas disconnected.

G'day Andrew,

I've had a look at our youtube set up clip and Ben uses the supplied alligator clip leads with an alligator to 12V cigarette plug adapter he grabbed from a local auto parts store. The Smarttek Multi Cable Pack has 12V cigarette plug option if you wanted to use that instead of the supplied alligator clips.

G'day Benjamin,

To an extent you can use this unit to recycle water, however, soap and dirt etc will clog up your unit pretty quickly. We'd suggest grabbing yourself a filter if you're wanting to do this.

G'day Anthony,

I'm not 100% sure exactly what you mean, but I assume you're wanting to know how far the pump can push water uphill against gravity? If so, then it is specified to pump 6L/min up to 40m with maximum 10m rise.

G'day Leisha,

The draw for the Smarttek Black Smart Hot Water System 6Lpm pump is 6Ah.
Hope that helps!

G'day Peter,

The recommendation is that the unit would be mounted vertically, so we wouldn't suggest mounting it in any other orientation.

G'day Peter,

Yes, this unit has an auto-ignition once the water starts flowing. 

G'day Rachael,

The Tripod Stand doesn't come with the unit itself, you can purchase it separately here.

G'day Sam,

We're expecting the stock to land again quite soon, so it shouldn't be too long before we've got more. Alternately we do have the Draw Bar Mount in stock if you are planning to travel with a trailer. There is also a loop-shaped handle on the back of the unit that you could use to hand it from a tree branch or similar.

G'day Steve,

There are no mounting holes on the rear of the Smarttek unit. There is a hanging hook at the top that you could use to try and mount it, however as you indicate, they're not legally allowed to be mountable as they are a portable unit.

G'day Chris,

No, the Smarttek Hot Water Systems aren't made in Australia. Smarttek are Australian owned and operated.

G'day Dave,

The largest capacity pump that Smarttek produce is the 6Lpm pump. The unit has been designed to work with a maximum output of 6Lpm.

G'day Peter,

There are regulations for portable gas hot water systems that mean they can't be permanently mounted to a fixed object (e.g. a house). Smarttek do make a Draw Bar Mount should you want to fix the unit to your camper Trailer/Caravan with a Quick Release Mounting Bracket, however it's not able to be mounted to a wall.

G'day Michael,

I've checked the box and it says 1 x 2m Hose included, however, on the other side it lists a 5m hose as an accessory available to purchase separately.

G'day Ann, 

You can use the Smarttek T-Piece to achieve this, Ann - https://www.snowys.com.au/dual-shower-hose-t-piece. You can leave your unit attached to both a shower and sink so you can draw hot water to either, but you won't be able to run hot water to both at the same time.

I hope that makes sense.

G'day Sarah,

What a great idea! The Smarttek Hot Water System can draw water from a large tank or tub, or you can use hose fittings to connect it to an outside tap. The pump is really only designed to draw water through it, so maybe dog shampoo and tick rinse might need to be applied separately direct onto the dogs. As long as the unit is protected from the weather, which sounds like it would be, then it should be ok to leave set up and ready to use.

G'day Naomi,

Thanks for the question! Your Smarttek Black Hot Water System is going to be more than fine for use in alpine conditions, however there are a few considerations.

1. The unit can heat water to 40*c above ambient temperatures.  If using the Hot Water System in temp below 5 or 10*c it wont ever reach its max 55*c output.

2. Make sure to drain the system of water completely over night. If theres any water left in the system, and it freezes, it will damage the unit.

3. Being a portable/camping hot water system, it is not designed to be permanently mounted outside and exposed to the elements. It will need to be stored approriately between trips.