Listen to the full episode here:
That awkward warranty moment, when ‘lifetime’ doesn’t mean forever and ‘covered’ comes with conditions.
From manufacturing faults to wear and tear, the world of warranties isn’t always black and white. In this episode, Ben and Lauren decode the difference between warranties and consumer guarantees, share real-world warranty stories, and explain why providing more information up front leads to better outcomes.
Tune in for the clear facts about your consumer rights and the steps to take to make a claim!
Tune in for the clear facts about your consumer rights and the steps to take to make a claim!
Shortcuts:
00:00 – Intro
00:50 – ‘Is It Covered Under Warranty?’
02:44 – Inclusions and Exclusions
03:47 – ‘Lifetime’ Warranty: Explained
04:35 – Manufacturing Faults Vs Wear and Tear
06:58 – Managing a Warranty and Customer Experience
08:15 – Lauren’s Real-Life Example
10:10 – Manufacturing Warranties Vs Consumer Guarantees
11:57 – The More Information, the Better
13:43 – Education on Products
14:57 – Summary
Mentioned in this Episode:
Podcasts:
Ep8 – Dealing with Wind & Rain When Camping
Thanks for listening, tune in again for next fortnight’s episode!
Thanks for tuning in to this week’s episode of the Snowys Camping Show Podcast. Don’t forget to subscribe to us on YouTube, Spotify, iTunes, Amazon Music, iHeartRadio, Pocket Casts, Podcast Addict, or Stitcher so you never miss an upload.
If you have any questions for Ben and Lauren, make sure you head over to our Facebook group and let us know as we’d love to hear from you.
Catch you out there!